Partner Spotlight: Courtney Curatolo, Small Business Development Center at Jamestown Community College

We work to highlight a partner or community organization that is doing great things in our county. This month, we are highlighting SBDC with Courtney Curatolo

Courtney Curatolo, Ph.D. joined the Small Business Development Center (SBDC) at Jamestown Community College (JCC) in 2018 as the Center’s Director. She is committed to maximizing the small business climate in the three-county region including Chautauqua, Cattaraugus, and Allegany Counties.

Courtney's background includes experience in both the corporate and nonprofit sectors building skills in economic development, strategic planning, marketing, leadership training, government affairs, and development and implementation of public -private partnerships. She holds a B.A. in Political Science, an M.A. in Public Administration, and a Ph.D. in Educational Leadership and Research Methodology with a focus in Adult and Community Educational Leadership.

1. How are things going at the SBDC? (How many individuals were assisted in 2023, remind the general public of your mission and services)

Administered by the U.S. Small Business Administration, the SBDC at JCC works with regional businesses in Chautauqua, Cattaraugus, and Allegany Counties to help them succeed. The SBDC delivers high quality business counseling and training to clients looking to start a business or improve the performance of an existing business. Services are confidential and free of charge. Services include business plan development, accounting guidance, financial projections and budgeting, marketing assistance, procurement guidance, cost analysis, complying with permit, licensing, and other regulations, loan information and packaging assistance, grant details, minority and women business certification help, and start up guidance.

Since our start in 1986, advisors have worked with close to 13,000 businesses, helping them to invest more than $176,000,000 into the area’s economy and create or save more than 9,000 jobs.  The SBDC has grown by leaps and bounds over the past five years.  In fact our team of 6 have tripled our client numbers, increased the financial impact on the area, helped create and save thousands of jobs, and implemented various training opportunities for small business owners. 

In addition to our traditional services, the SBDC at JCC hosts a Women in Networking program each month to promote female business owners, works with JCC students to place them in social media internships, and has an online business academy. The SBDC Online Business Academy offers various webinars and certifications that can be viewed from anywhere at any time that is convenient. Online classes focus on entrepreneurship, intellectual property, website development, ecommerce, social media marketing on different platforms, succession planning, and more. We also have certification programs in Social Media Marketing and Entrepreneurship Essentials. You can access the Online Business Academy at www.sbdcbusinessacademy.com.

Recently, I've created a new event called the Resource Partner Pop Up Program. We have set up Resource Partner Pop Up Events in small towns throughout our region. I bring partners from the SBDC, SBA, Laine Accelerator, JCC Workforce Development, the Workforce Investment Board, and the IDA to a location like a library to meet with business owners and answer their questions. Any agency that provides services to the business community is invited to share information and ensure that more and more people in our region know about the help that they can receive at no cost to them.

2. What are your goals for this year?

My goal every day is to make sure at least one more person knows about the services of the Small Business Development Center.  We have amazing, certified business advisors that know so much about getting started in business, growing your business, and succeeding along the journey. We have these amazing resources in Chautauqua County and I am glad more and more people are using our services.  Last year our state office gave us a goal of helping to open at least 30 new businesses…the SBDC team helped 61 new businesses open. 

I have also started a new program, The Resource Partner Pop Up. I have been partnering with area municipalities to host a pop up event in various communities throughout the three county region. At these events, I invite all organizations that provide services to small businesses. The municipalities, invite their local small business owners. For two hours we share information about how we can help and business owners are able to ask one on one questions and schedule future follow up meetings. It has been a great resource for more business owners to learn about our services.

3. As the co-chair of the CCPEG Business Development Work Group and Advisory Board member, how do these roles align with your role of supporting small businesses in Chautauqua County, and what opportunities do you see for continued collaboration?

These positions are very much aligned with what I do every day. I’m honored I was asked to provide my experience and expertise to these roles. Since I moved to the area I have been so impressed with the community members that work together to help create a better quality of life for everyone living here. There is no competition between organizations, and I love being able to contribute to the conversations that lead to solutions.

I believe that partnership is success and hope to increase the partnerships that lead to more help for the small business community. Ninety eight percent of the businesses in Chautauqua County are considered small according to the US Government. We need to ensure we are providing a bridge to support them all.

 4. What Partnership projects do you consider the most exciting or impactful and why?

As a resident of Chautauqua County, I’m personally excited about all of them. I am always excited to tell my family and friends that travel to the area during the summer about how much is going on here year-round. 

Professionally, I’m most proud of the entrepreneurship essentials certification program we created with the help of the Partnership. Anyone can take this 4.5 hour course online, whenever it is convenient for them. To learn more about the certification check out the SBDC Online Business Academy at SBDCBusinessAcademy.com.

5. What is something most people don’t know about you?

I have 16 nieces and nephews…and am proudly helping to ensure they are all raised as die-hard Buffalo Bills fans, even though they are spread across the country.